However when I do the same operation to a different laptop, it reads the usb perfectly. So it's important that it checks you're fine with it before clearing it. Hi CasbahRecharge, When did the issue start to occur? Did you try setting Safe mode boot via msconfig too? Step 7: Choose either Just remove my files or Fully clean the drive. Have you made any modifications to the machine before? We've tried entering the previous password and changed it to a new password which it won't accept either. I pressed the ok button and had no issues. This means that when you perform the standard Windows Reset operation, Windows 8. At worse, it adds a second or two.
It will make it much more difficult for someone who gains physical access to your Surface to use it unless they have your password. After all it is meaningless after we have formatted the drive. Step 8: After scanning, lost files will be listed as below window, then select the files and click Recover to start. I have no clue what this message means. Surface restarts and displays the Surface logo while the reset process continues. After resetting up one of the two devices i decided to make a new image thinking it was a compatibility issue and the new image should resolve it.
Whilst holding the button press and release the power button. . Hope this helps, Tim Thanks Tim. I just wanted to reuse the drive. Needless to say after bouncing between general support, surface pro support, and a third tier of support i was then referenced to contact general support. It is possible to do this with Bitlocker.
They also mentioned you can disable booting from removable devices, but did not state how. Surely simply using the built in recovery partition is just as viable if that's the case. Even after reading about Bitlocker in the past, I never felt comfortable doing it. How did you made a clean installation? It will erase all the data stored on your internal storage and also erase the applications with their data from your device. I took it to a repair place and they said they couldn't reset, suggested I change the hard drive, I agreed but the hard drive is connected to the mother board. For this its enough to format the drive.
You will lose all created keys and access to data encrypted by these keys. Hello thank you for your feedback. Step 8: Select the target operating system to reset. When you're doing a factory reset you want to clear it, because maybe you are selling the computer for example , and you don't want the person you're selling it to to be able to get access to your encrypted disks or whatever other keys you might have stored with it. Posted by Admin to on February 24th, 2016 Since the release of the latest Surface revision, problems are continuing to be reported where the Surface will boot into a screen that requests the BitLocker Recovery Key before it can continue.
You can choose to factory reset Surface Pro with or without keeping all your files and apps. Before the drive was encrypted, the icon was lacking the padlock. Windows offers to create this for you. This refers to the current operating system installed on your Surface. That was my bad suggestion in that thread. Step 4: Select Bitlocker encrypted drive.
The type of memory can vary from brand to brand. Step 3: With the Shift key pressed, tap Restart. When the machine restarts, you should see a black screen with text on it. Then let setup create a new partition for you and presto, you're done. My biggest question, is BitLocker already installed on the Pro 2 128gb? In many situations, this alone can often fix whatever problematic file is causing the boot loop and snap the Surface Pro 4 tablet out of its funk. How to perform a hard reset after forgetting your Surface Pro password? Usually the bitlocker is used to protect the data in the drive ,it should be usable after we formatted it by doing a clean installation.
Thanks again for helping the Surface family! Before the Reset If the touchscreen on the Surface Pro is not functioning properly, connect a keyboard to the device before beginning the reset. Bitlocker on Surface: Removable drives? If you have upgraded your Surface Pro to Windows 8. Step 5: Select Bitlocker encrypted drive. At first I thought I would need to use Linux as mentioned by another user, but thankfully I did not. You will good to go.