Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts. Yes it has and it's a bit more complicated. However, they only have access to the same resources as you can access by booking online. It's a tiny shop, crammed into a single shopping mall unit. Using the Apple store app on my iPad the appointment was scheduled without a problem, just like it used to be through the web site. If you have a device that is just a few days out of warranty, it is feasible to get a free replacement, but again, not in their policy.
Every now and then Apple suffers from an acute case of Foot-in-Mouth disease. And since my problem was with email, I did not receive the appointment confirmation by email and missed the first one. Because on line or on the phone. This article explains backing up and restoring from a backup:. Then you will need to describe your issue.
Not only does our staff love troubleshooting problems, but our fantastic readers are always on-hand to help with even the simplest of problems. She's been talking, writing about, and tinkering with Apple products since she was old enough to double-click. In the end, yes, it took a while, and iCloud has some serious issues to work out. You can use the gift card for purchases at the Apple Online Store or at any Apple Retail Store. I have AppleCare on all my Apple devices, and whenever I call for help, the service is magnificent, faultless, knowledgeable, helpful, friendly, and enthusiastic. Then I tried calling the store and the recording said I could only make an appointment by using the web site. Do you have any questions about how to get support your Mac, iPhone, iPad, or Apple Watch? With the new structure, customers are able to sign up for Genius Bar appointments directly through Apple's , a change from the previous reservations system.
It's smallness has nothing to do with a lack of popularity. You will run until you exhaust yourself and not bother them. It is entirely up to the Genius you are working with, but chances are they will follow the standard procedure and you will need to pay for your replacement if you don't have a warranty. Over the course of two different appointments, I spent just under four hours getting in-person tech support from the Apple Store. The Genius will probably look up your serial number first thing. Apple does not want you to. But its ok im not even interested in your product any more That suckss maybe if i choose to walk into your store again i will try it that way.
The app is currently available in the following countries: Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. More on warranty information can be found here:. If your computer does not qualify for reuse, we'll recycle it Responsibly at no cost to you. This post may contain affiliate links. You will run until you exhaust yourself and not bother them. Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Up until a certain point in the day, typically 2—4 hours before close depending on store size, queues etc you can get an appointment for that day.
Im just one unlucky customer of ur millions I must not mean much but my son is my world an that movie was part of it too. It is always packed out with customers, at peak times you can barely move. You could say I was shocked, stunned and horrified. All you need to do is bring the device itself. This is why people pay a premium for Apple products. Maybe if we all complain, Apple will see how they are disappointing us and allow us to make appointments online but I believe that corporate wide it is currently impossible to do so. I can make a reservation in under 30 seconds, starting on the Apple Store's page which I want to visit.
Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help. Imagine trying to to get to the bar at a nightclub. Maybe your device has a white screen, the home button is stuck, battery life is way less than it should be, you receive an Error 1 or -1 in iTunes, whatever the case may be. At the Genius Bar, the tech predictably enough noticed differing serial numbers inside the phone, asked. This lets you manage upcoming Genius Bar appointments, including the options to cancel or reschedule the appointment these options disappear 30 minutes before the appointment. After my Genius Bar appointment, Apple sent me its standard follow-up customer survey asking me about my experience.
For most people, this is the same login you use to purchase things from iTunes and in the App Store. He tried a few different approaches, and finally ended up finding a solution. Klaus, I believe that currently I don't know when Apple changed this you have to telephone in order to make a Genius Bar appointment or else, go into your Apple Store and make a Genius Bar appointment, go home and come back for your Genius Bar appointment. First, you will be asked to select which product you would like to make an appointment for. But that might be harder for people who have to report to offices.